**Description** We are seeking a **Command Center Technical Leader** with a **practical and operational profile**, who works closely with the team on a day-to-day basis, supporting execution, routine organization, and service quality. This position is intended for professionals who already have technical experience in IT operations and wish to advance into a technical leadership role focused on **operational monitoring and continuous improvement**. **Responsibilities and Assignments** Act as the Command Center’s **operational technical reference**. Monitor the team’s routine across shifts and schedules. Support the handling of incidents and requests of higher complexity. Ensure proper registration, categorization, and tracking of tickets. Support communication between the Command Center and internal departments. Assist in organizing queues, priorities, and SLAs. Contribute to simple process improvements and operational standardization. Support basic training and onboarding of new analysts. Produce and monitor operational metrics (volume, SLA, backlog). **Requirements and Qualifications** Previous experience in **IT operations**, working in NOC, Command Center, or Service Desk. **Proven hands-on experience with monitoring and/or observability tools**, including continuous alert monitoring, initial failure analysis, **configuration and adjustment of low-complexity alerts**, validation of basic thresholds, and support in incident resolution. Practical experience in **incident and request management**, including registration, categorization, prioritization, and end-to-end tracking throughout the service lifecycle. Experience using **ticketing tools (ITSM)**, with integration or direct interaction with monitoring and operational environments. Ability to communicate **clearly and concisely** with technical teams and managers, especially during incident situations. Organizational skills, sense of priority, and **operational accountability** in critical and continuously operating environments.