Description: * Experience in financial institutions and leadership; * Completed undergraduate degree in: Business Administration, Accounting Sciences, Economics, and/or related fields; * Completed postgraduate specialization in: Cooperative Management, Human Resource Management, Business Management, Business Management in Cooperatives or Financial Institutions, Financial Management, and/or related fields; * CPA 10 certification required; CPA 20 certification desirable; * Must own a vehicle (for external visits). * Enhance employee development and safeguard organizational climate through evaluation, feedback delivery, and guidance, managing a healthy work environment while promoting and applying best practices in human resource management; * Create and foster an innovative environment, encouraging participatory practices and motivating the team toward creative problem-solving to build a stimulating workplace and ensure cooperative member satisfaction; * Evaluate and analyze team performance results and identify improvement opportunities through clear goal-setting, regular team performance monitoring, constructive feedback, and alignment—ensuring efficient, effective, and sustainable achievement of established objectives; * Recruit, develop, supervise, and guide the team by selecting, training, valuing, and/or promoting professional growth; inspiring and influencing team members to achieve institutional goals, celebrating accomplishments and seeking solutions or alternatives when expected results are not attained—building a high-performance team through assertive decision-making; * Participate in developing and executing the Cooperative’s strategic plan, taking ownership of initiatives, clarifying objectives, and aligning the team to ensure the Cooperative’s sustainability; * Manage process quality (e.g., new admissions, registration updates, product and service commercialization, credit recovery and operations), assuming technical and administrative responsibility for operations conducted at the branch unit; monitor management reports and audit findings; identify, correct, and guide the team on proper execution of internal processes—aiming to improve planning, mitigate operational risks and expenses, and enhance overall operational efficiency; * Deliver exceptional service to cooperative members, strengthening trust-based relationships by offering Cooperative products and services through all available relationship channels, thereby ensuring member satisfaction and primacy; * Identify business opportunities and direct the team to execute business activities at the branch unit according to the Ailos Way of Doing Business, engaging with existing and prospective cooperative members and the local community; providing business, educational, and advisory solutions tailored to member needs; delivering total deposit and credit portfolios; achieving budgeted revenues through engagement, direction, and follow-up—ensuring member satisfaction and relationship quality, increased productivity, budget attainment, and sustainable results; * Manage branch unit relationship activities by engaging with cooperative members, the local community, entrepreneurs, and local organizations; representing the Cooperative in negotiations, events, visits, and initiatives—including interactions with public agencies—to strengthen the Cooperative’s image within the community, increase interaction, presence, participation, business volume, member satisfaction, and achievement of set objectives; * Strengthen relationships to expand member engagement and loyalty through proactive outreach strategies targeting the cooperative membership base—including active contact, visits, service delivery, and financial consulting—to ensure member primacy and strategic plan achievement; * Define and implement the branch unit’s prospecting strategy through opportunity mapping, database utilization, and partnerships with organizations, companies, and associations—offering products and services and encouraging use of institutional programs to expand the cooperative membership base. 2512220202491376062