Description: We are looking for someone who: * Thinks and acts from the customer's perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible in moving away from existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. To join our team, it is essential that you: * Reside in Cuiabá; * Are currently pursuing a higher education degree; * Have knowledge of technology related to mobile and residential networks, video editing, device configuration, and proactivity in seeking new knowledge and disseminating technological innovations; * Have proficiency in Microsoft Office suite. What awaits you on a daily basis: * Provide technological support for in-store and remote sales and after-sales activities, ensuring optimal customer service; * Deliver personalized customer service on technology-related topics and revenue-generating services; * Contribute to enhancing the customer experience within Claro stores; * Support the sales team during customer interactions and collaborate to increase sales revenue; * Identify customer needs and guide them toward the best solution for purchasing smartphones, mobile and landline plans, TV packages, internet data plans—executing sales either in-store or via telephone using Claro-approved tools for existing or new customers, as required by store needs, while tracking each sale from start to finish through the sales system to maximize customer satisfaction; * Engage in prospecting and acquiring new customers exclusively through official and Claro-approved tools; * Participate in store opening or closing procedures; * Attend to VIP customers and influencers outside the store; * Stay informed about the latest technological developments and share this knowledge with the team to improve service quality; * Complete all assigned trainings, courses, and activities diligently and within the deadlines set by the company—including online training reports, APP-based training reports, and in-person training reports; * Serve as a reference point for technical knowledge and skills regarding the store’s operational, systemic, and digital processes, and support the team on these topics; * Serve as a reference point for technological knowledge and skills, advising both customers and the commercial team on resolving issues related to Claro products and services, as well as general technology topics; * Adhere to customer service and relationship guidelines as defined by Claro Brasil Group. 2512200202551779452