Job Summary: Providing support and triaging tickets, supporting web systems and platforms, and communicating with users and technical teams. Key Highlights: 1. Level 1 Support and ticket triage 2. Communication with users and technical teams 3. Ease of using AI tools in daily work Responsibilities: * Level 1 support and ticket triage * Support for web systems and platforms * Communication with users and technical teams * End-to-end follow-up until resolution Requirements: * Strong communication and organizational skills * Basic knowledge of computer science and web systems Preferred Qualifications: * Familiarity with UI/UX concepts * Basic front-end knowledge (HTML, CSS, JS) * Ease of using AI tools in daily work Profile: * Proactive, responsible, and quick learner Work Schedule: * Monday to Friday: 9:00 AM to 6:00 PM * Saturday: up to 12:00 PM Employment Type: Full-time, CLT permanent contract Compensation: R$2.271,00 per month