Job Summary: An IT professional responsible for technical support, incident handling, hardware and software failure diagnosis, and Level 2 connectivity verification. Key Highlights: 1. Providing Level 2 technical support 2. Focusing on hardware and software problem diagnosis and resolution 3. Providing network and connectivity support Responsibilities: Providing technical support to users; handling unresolved incidents; diagnosing hardware failures; analyzing and resolving issues; testing functionalities; providing network support; verifying connectivity (LAN/WAN/VPN); assisting with network printer configurations; installing corporate operating systems and applications; logging incidents and resolutions in the ticketing system. Performing Level 2 technical support\. Requirements: Experience in the IT field and user support; knowledge of problem analysis and resolution; network support expertise; cabling knowledge; software installation and updating skills. Salary: R$ 3\.500,00 Benefits: On-site meal allowance, transportation allowance Observations: Working hours from 08:00 to 17:00 (2 days in Sumaré, 2 days in Rio Claro, 1 day working remotely). Availability to work at client sites in Sumaré and Rio Claro. Must have a personal vehicle. Residence required in Sumaré, Rio Claro, Nova Odessa, Americana, Limeira, Cordeirópolis, or surrounding areas. Payment: R$3\.500,00 per month Work Location: On-site