We are a 100% digital bank focused on businesses, offering humanized service and tailored solutions for each client — after all, no business is exactly like another. This logic also applies to our culture: we have an innovative DNA that inspires our entire team to constantly reinvent themselves. Here, our employees (the bessers) can count on an environment that drives career growth and offers the opportunity to tackle challenges in the financial market alongside those who understand the subject best. **Responsibilities and duties:** We are looking for a **Customer Support Representative** to join our **Payments Business Unit (BS2 Payments, formerly Adiq)**. The professional will be responsible for providing **multichannel support** to our customers and partners — via **phone, WhatsApp, email, and other digital media** — offering assistance regarding products, transactions, payouts, and equipment. **Requirements and qualifications:** * Completed high school education; * Strong oral and written communication skills; * Basic knowledge of **computer literacy and Microsoft Office suite**; * Ability to interact effectively with diverse customer profiles and remain calm under pressure. **Our benefits:** * Meal allowance of R$ 664.24 per month; * Food allowance of R$ 870.61 per month; * 13th-month food allowance; * Profit-sharing program (PLR); * + ️ Health insurance; * Dental insurance; * Private pension plan; * Childcare allowance of R$ 678.08 per child under 6 years old; * Maternar Program: Professional support throughout pregnancy and postpartum; * Lactation room for mothers returning to work; * Wellhub, formerly Gympass; * ️ Birthday day off — one paid day off on your birthday; * Potencializa: Our internal e-learning platform; * Employee loan program; * Transportation allowance, with only a 4% employee contribution. **Work schedule:** In-person **Work location:** Tupã At BS2, we encourage applications from individuals of diverse ethnicities, genders, religions, sexual orientations, and/or nationalities. We welcome candidates with disabilities for all our opportunities. Everyone is truly welcome!