Technical Support Assistant

Description

Job Summary: Technical support professional responsible for attending to and resolving tickets related to hardware, software, networks, and operating systems, with emphasis on user experience. Key Highlights: 1. Technical support and resolution of various technical tickets 2. Focus on user experience 3. Development in a dynamic technical environment **Main Responsibilities:** * Attend to and resolve technical tickets related to hardware, software, networks, and operating systems; * Perform initial technical problem diagnosis and escalate to higher levels when necessary; * Document technical procedures and applied solutions; * Use remote access tools to support users; * Maintain updated and organized records in the ticketing system; * Ensure efficient service delivery focused on user experience. **Requirements:** * Solid knowledge of hardware, software, networks, and operating systems (Windows and Linux); * Proficiency in remote access tools and ticketing systems; * Basic understanding of information security; * Preferred: Completed or ongoing technical or undergraduate studies in Information Technology, Computer Networks, Information Systems, or related fields. **Desired Behavioral Competencies:** * Proactivity and problem-solving ability. * Strong communication skills and ability to interact with users of varying technical proficiency. * Organization and attention to detail. * Teamwork and collaboration. Employment Type: Full-time CLT Compensation: R$2.000,00 \- R$2.500,00 per month Benefits: * Health insurance * Life insurance * Meal allowance * Food voucher * Transportation allowance Selection Question(s): * Are you available to work onsite in the Itacorubi neighborhood of Florianópolis/SC? * What is your salary expectation?