Job Summary: Responsible for multichannel support, ticket triage, initial diagnosis, and resolution of low-to-medium complexity requests, ensuring clear communication and timely delivery. Key Highlights: 1. Collaborative environment focused on professional development and growth. 2. Opportunity for professionals motivated by challenges and business focus. 3. Work at a leading tax consulting firm with an established market presence. A large-scale, market-leading company specializing in tax consulting, operating in the market for two decades. A collaborative environment oriented toward professional development and growth. We seek professionals motivated by challenges, with a strong business orientation and a focus on identifying opportunities and solutions. **Responsibilities and Duties** **Activities:** Responsible for delivering multichannel support, performing initial triage and diagnosis of incidents and service requests, applying operational procedures, and ensuring accurate logging, classification, and tracking of tickets. Resolving low- and medium-complexity requests, providing support for systems, access, functionalities, and operational queries; escalating to higher support levels in a structured manner when required. Maintaining clear communication with clients to ensure expectation alignment and adherence to deadlines and SLAs. **Requirements and Qualifications** **Requirements:** Pursuing a Bachelor’s degree in Business Administration, Management Processes, or related fields. Customer service experience and track record in meeting performance indicators. Proficiency in Microsoft Office suite. **Skills:** Demonstrated organizational ability, sense of priority, operational discipline, and commitment to service quality. **Additional Information** **We Offer:** Starting salary of R$ 2.120,00 + VT (transportation card) + VR/VA (R$ 34.10 per working day) Working hours: 8:30 AM – 12:00 PM / 1:00 PM – 5:00 PM On-site work in the southern zone of Porto Alegre Life insurance Gym benefit SESC membership Doctor Clin health plan The **Villela Group** is the market leader in Brazil for business recovery and corporate consulting, having served over **100,000 companies**. Present in **23 regions across Brazil**, it operates **78 strategic units** and employs a multidisciplinary team of **+800 qualified professionals** (accountants, lawyers, administrators, developers, among others), ensuring diversified expertise and integrated solutions. **Core Pillars:** * **Audit and Corporate Consulting:** Optimization of results and cash flow through strategic analysis. * **Legal-Business Advisory:** Legal solutions for liability reduction and business regularization. * **Technology and Innovation:** Digital platforms and artificial intelligence to modernize operations. #### **With a robust infrastructure and innovation focus, the group has consolidated itself as a reference in corporate transformation.**