**Job Description:** ---------------------- On-site in Matão/SP with hybrid possibility for candidates from other locations Requirements: \- Bachelor's degree in Communication, Marketing, Advertising, Public Relations or related fields. \- Experience in social media management, customer service, or online community engagement; \- Technical knowledge in Social Media Management (Facebook, Instagram, Twitter, LinkedIn, etc.); \- Knowledge of CRM and ERP tools, social media, and data analysis; \- Availability for travel. Responsibilities: \- Create, plan, and publish relevant content on the brand's social media channels; \- Act as the main point of contact between the brand and its online community; \- Promote active engagement with followers, encouraging conversations and interactions; \- Provide user support, clarifying questions and resolving issues in a courteous and efficient manner; \- Use analytical tools to monitor engagement metrics (likes, comments, mentions, shares, etc.); \- Share community insights with other departments (product, customer service, sales) to support strategic decision-making. **Employment Type:** -------------------------- CLT **PwD (People with Disabilities):** -------- NO PREFERENCE **Benefits:** --------------- * Co-payment medical plan; * Life insurance; * Meal allowance; * Profit-sharing (PLR); * Product discounts; * Wellhub plans; * On-site cafeteria. **Work Location:** ---------------------- Matão/SP **Working Hours:** ------------------------ 8:00 AM to 6:00 PM