Description: Apply quickly by email: Requirements and Qualifications: * Provide Level 1 technical support and assistance, efficiently and satisfactorily resolving inquiries and issues. * Conduct training sessions for customers, ensuring they are fully equipped to use our services. * Manage onboarding of new customers, ensuring a smooth transition and a positive start to their journey with us. * Proactively monitor customers throughout all stages of their lifecycle, identifying opportunities to enhance their satisfaction and success. * Regularly administer NPS (Net Promoter Score) surveys, analyzing results to continuously improve the customer experience. Skills and Qualifications: * Proven experience in customer support or a similar role, preferably in technology or related services. * Ability to clearly and understandably explain technical concepts. * Strong customer success orientation and ability to work with satisfaction metrics. Desirable: * Experience with CRM tools, technical support platforms, and NPS implementation will be considered a plus. Benefits: Flash meal/food card (with greater flexibility for you to choose how and where to use it), transportation allowance or fuel subsidy, life insurance, commission, Clude (telemedicine, tele-nutrition, telepsychology, and more), TotalPass. Work schedule: Monday to Friday – 9:00 AM to 6:00 PM or 8:30 AM to 5:30 PM, with a 1-hour break Knowledge: Education: Bachelor’s degree – SYSTEMS ANALYSIS AND DEVELOPMENT; pursuing Technology in Information Technology Management (Administrative) – in progress Technical Skills: NPS implementation, CRM tools, Technical support Behavioral Skills: Verbal and written communication 2601060202521807149