For over 68 years, Moura has contributed new ideas and technologies to deliver the best energy solutions and drive the future forward. Here, we respect and promote diversity, believing in people and their capacity for achievement and development. If you identify with an innovative environment that offers you continuous challenges, join us! How about being part of this energy? \#JoinMoura! **Responsibilities and Duties** ***Your day-to-day at Moura:*** * Analyze processes related to contract fulfillment, commercial proposals, and supply scope (products and services); * Manage the customer portfolio, from order entry through to invoice payment; * Interface with internal departments involved in the commercial cycle to structure the fulfillment process for each contract; * Conduct customer analysis to propose improvements in commercial contract service, preparing reports and presentations; * Handle the processing of various orders, report extraction, and queries in SAP; * Monitor products under warranty together with the Service and Technical Support department; * Prepare customer service reports; * Visit customers to monitor service performance indicators and understand improvement opportunities that increase customer satisfaction. **Requirements and Qualifications** ***What are we looking for?*** ***Education:*** * Bachelor’s degree completed in Business Administration, Engineering, or related fields. ***Knowledge:*** * Intermediate/advanced Excel; * SAP knowledge. ***You’ll stand out if you have:*** * Availability to work on-site in Recife; * Experience in project management; * Intermediate English; * Intermediate Spanish; * Preferable experience in B2B customer service, Customer Success, commercial roles, or related areas. **Additional Information** ***What do we offer?*** In our Moura way of being, we believe people are the energy that drives the future. Here, we value and recognize our people and provide top-tier benefits for \#Mourians: Health insurance; Dental insurance; Meal allowance; On-site cafeteria; Profit-sharing program; TotalPass; Partner network; Corporate university; Educational partnerships. Moura Group companies continuously seek new talent to strengthen their teams. If you are dynamic, results-oriented, possess strong interpersonal skills, thrive in team environments, and are committed to continuous improvement, join our Team. **BELIEF** Strengthening relationships ensures a better future. **MISSION** To produce and deliver the best battery solutions with a cohesive team, generating wealth, pioneering innovation, executing flawlessly, and doing so with passion. **Produce and Deliver:** We operate across the entire battery production and distribution chain—from R&D, supported by technological expertise from leading global manufacturers; to manufacturing, backed by an efficient production system ensuring high-quality, reliable products; to distribution, enabled by our exclusive Distributor Network and logistics model guaranteeing delivery of our products and services throughout Brazil and Mercosur. **Best Battery Solutions:** We continuously engage with our customers to identify their needs and integrate products and services that fully meet their business demands. **Cohesive Team:** We mobilize and energize our employees and partners around shared beliefs and goals. We encourage collaborative work because we believe teamwork makes us more productive and creative. **Pioneering Innovation, Flawless Execution, Passionate Delivery:** These three expressions define our way of being—the “Moura Way.” **VALUES** **People:** We believe in people **Quality:** We are committed to doing things right **Innovation:** We pioneer new solutions to sustain our business **Customers:** We believe our success depends on our customers’ success **Sustainability:** We pursue sustainable growth and long-term business viability **Integrity:** We act in accordance with our values and principles **Perseverance:** We relentlessly overcome challenges