Store Assistant and Customer Service - Manacapuru

Description

The Store Assistant and Customer Service professional works multifunctionally across Bemol units, responsible for greeting customers, supporting cash register operations, organizing the warehouse, assisting with product delivery, providing support to the Customer Service Center (CSC), and contributing to store efficiency and customer hospitality. Their work is guided by principles of integrity, empathy, respect, and commitment to excellence in customer service. Bemol is a retail services and products company whose primary objective is ensuring customer satisfaction before, during, and after the sales process, while adhering to continuous improvement practices, applicable external legislation, and the organization’s cultural principles and values—namely Integrity, Respect, Economy, Energy, and Continuous Improvement. **Responsibilities and Duties** **At Bemol, you will delight customers by performing the activities described below:** * Conduct payment verification and registration processes for customers, operating the required systems to complete them; * Be accountable for received funds and documents; * Greet customers upon arrival to ensure quality service and direct them to areas of interest within the store; * Assist in emergency and incident situations at the store; * Perform inspections of store premises, supporting organizational tasks; * Record any abnormalities occurring on company premises in the daily occurrence log and report them to Management or immediate supervisor; * Assist customers by providing information about products and services; * Support warehouse routines under supervision; * Actively collaborate with the team to achieve customer satisfaction; * Meet weekly performance targets; * Contribute to other activities aimed at achieving the store’s overall goals; * Learn extensively and share knowledge. **This position serves the following areas, according to customer needs:** * Cash register operations (Store, Lottery, Pharmacy, and Market); * Store reception; * Self-service; * Warehouse and product delivery to customers; * CSC assistant. . **Requirements and Qualifications** **It is important that you have!** Experience: No experience required Education: Completed high school or undergraduate studies (in progress). Schedule: Availability to work on Saturdays, Sundays, and holidays. **We’d love it if you also have!** * Customer service knowledge; * Computer literacy; * Strong interpersonal communication skills; **Additional Information** *At Bemol, we respect individuality and strive to foster an inclusive culture that promotes equity and values diversity (e.g., gender, religion, persons with disabilities, LGBTQ+, race, and ethnicity). All our job openings reflect this commitment.* Bemol was founded on **August 13, 1942**, by brothers Samuel, Israel, and Saul Benchimol. In its early years, the company operated in the pharmaceutical trade, later expanding into cereals, cement, and ultimately home appliances—a sector in which it remains active today. Over time, Bemol evolved into a modern, agile company and a reference across nearly all sectors it serves: electronics, home appliances, furniture, self-service, pharmaceuticals, construction materials, food products, among others. Today, we operate over **37 physical stores**, 1 online store, and **6 distribution centers**, located in Manaus, Porto Velho, and Rio Branco. Committed to quality service and customer care, Bemol also operates **22 lottery outlets** within its stores and **5 Mercado Bemol locations** in Manaus. In 2016, Bemol expanded into healthcare with the launch of **Bemol Farma**, which currently comprises **47 physical units** and 1 online store. To complement this initiative, we also operate a unit of **Clínica Bemol Saúde**. Currently, we have approximately **5,000 employees**, and continue expanding steadily. We seek professionals who are passionate about their work, persistent, creative, agile, and eager to grow alongside Bemol.