HOTEL RECEPTIONIST

Description

Job Summary: A professional responsible for front desk operations, guest service, and guest management, ensuring a pleasant and efficient hotel experience. Key Highlights: 1. Greet and welcome guests, performing check-in and check-out. 2. Provide information about the hotel and the surrounding area, and manage reservations. 3. Ensure all guest needs are met with excellence. **General Responsibilities:** Front desk reception and guest service, ensuring a pleasant and efficient stay experience. **Objective:** This professional will be responsible for performing guest check\-in and check\-out, providing information about the hotel and the surrounding area, and ensuring all guest needs are met with excellence. **Requirements:** * Completed high school education; technical or higher education in Hospitality, Tourism, or related fields is preferred. * Prior customer service experience, preferably in the hospitality industry. * Greet and welcome guests, performing check\-in and check\-out. * Answer telephone calls and respond to emails, providing information about the hotel and the surrounding area. * Register guests and manage reservations, pre\-reservations, and cancellations. * Receive room payments and issue invoices. * Maintain an organized and orderly front desk. * Support guests by answering questions and resolving issues. * Recommend tourist attractions, excursions, and restaurants. * Collaborate with other hotel departments to ensure an integrated guest experience. * Stay updated on room rates, promotions, and room availability. * Implement customer service practices that enhance guest satisfaction and loyalty. * Participate in performance meetings and reports, contributing to departmental strategy. * Perform tasks according to Standard Operating Procedures (SOP) and Work Instructions (WI).