Customer Service Associate - Manaus/AM

Description

Job Summary: The professional will provide courteous customer service, prepare and serve products, maintain store organization and hygiene, restock supplies, and perform operational routines. Key Highlights: 1. Work for a 100% Brazilian brand with purpose 2. A journey filled with flavor, care, and learning 3. Be part of a team that believes in people Have you ever imagined working for a **100% Brazilian brand**, created by people who believe in the **flavor of ideas** and the **power of connections**? **San Paolo** was born in Fortaleza and soared far. Today, we have over **600 mustachios across 65 company-owned stores**, from North to South of Brazil, spreading affection and innovation wherever we go. We believe that **working with purpose** transforms everyday life into something extraordinary — from warm, welcoming service to an ice cream cone brimming with memories. And growing together is only possible when we value those who build this story alongside us. If you want to leave your mark, discover new paths, and experience a journey full of flavor, care, and learning, join us in writing the next chapters of this adventure. **Responsibilities and Duties** * Provide in-person customer service ensuring courtesy, efficiency, and satisfaction; * Prepare and serve gelatos, coffees, mixes, and desserts; * Maintain cleanliness of the store, equipment, utensils, and dining area, performing sanitation routines in accordance with food safety standards; * Restock gelatos, supplies, and materials, supporting inventory organization and control; * Complete shift checklists, monitor temperatures, execute opening/closing procedures, and record data in systems. **Requirements and Qualifications** * Completed High School education; * Availability to work on a rotating 5-day-on / 2-day-off schedule. **Desirable:** * Basic knowledge of food safety and good handling practices; * Experience operating store systems and equipment. **Additional Information** * Meal and Food Allowance (iFood Benefits Card); * Transportation Allowance or Fuel Subsidy; * Wellhub (Gympass); * Dental Plan; * San Paolo Products; * Birthday Day Off. **This is our purpose!** San Paolo Gelato \& Café was founded in June 2012 in Fortaleza, Ceará. Our mission is to **awaken delicious sensations through magical and joyful moments**. We offer artisanal, authentically Brazilian gelato. Due to our intense focus on our core pillars: **Product, Environment, and Service**, we have expanded and now boast over 600 mustachios across more than 65 company-owned stores nationwide. If you believe that **details make the difference**, are **innovative**, and strive to always deliver **the best service**, we’re looking for you! Come soar high with us and become part of this team that **believes in people** and **dreams big**!