Call Center Agent

Description

Job Summary: The professional will conduct telephone and WhatsApp customer service, focusing on sales, appointment scheduling, lead follow-up, and information organization within the clinic. Key Highlights: 1. Customer service focused on sales and scheduling of clinic services 2. Follow-up on leads and patients interested in the services 3. Performance aligned with scheduling and sales conversion targets **Job Description and Responsibilities:** **Working Hours:** 8:00 AM to 2:00 PM, Monday to Saturday **Level:** Operational **Employment Type:** Permanent – CLT * Conduct telephone and WhatsApp customer service focused on sales and scheduling of clinic services. * Contact patients and customers to present available services, campaigns, and offers. * Convert contacts into appointments and sales opportunities, contributing to departmental target achievement. * Record all interactions, service activities, and relevant information in the company's system. * Follow up on leads and patients who have expressed interest in the services. * Maintain organized customer/patient information and service history. * Work toward scheduling and conversion targets, monitoring results and performance. **Requirements:** **Completed high school education.** * Courses in customer service, sales, or telemarketing are considered advantageous. **Experience** * Minimum 6 months to 1 year of experience in call centers, telemarketing, or sales. * Experience in clinics or the healthcare sector is considered an advantage. **Technical Competencies** * Strong verbal and written communication skills. * Proficiency in telephone customer service and messaging applications (e.g., WhatsApp). * Basic computer and customer service system knowledge. * Ability to articulate, negotiate, and convert sales. * Organized recordkeeping and information tracking. **Behavioral Competencies** * Commercial, communicative, and persuasive profile. * Proactivity and initiative. * Aptitude for working with goals and performance metrics. * Empathy in customer/patient service. * Organization, responsibility, and commitment. * Teamwork capability. **Advantages** * Experience in telephone sales. * Experience in dental clinics or the healthcare sector. * Strong relationship-building and customer retention skills. **Benefits:** Transportation allowance