Store Manager - Tabatinga

Description

Job Summary: Manage store operational excellence, sales, processes, team, and work environment to achieve objectives. Key Highlights: 1. Comprehensive team management and personnel development 2. Focus on sales strategy and inventory turnover 3. Active participation in store administration and operations Mission: Ensure operational excellence of a store (sales results and processes), aiming to achieve established objectives, develop and monitor the team, and maintain high-quality working environment. Prerequisites: * Extensive experience in retail or service sectors within commercial areas; * Minimum 6 months of people management experience; * Completed or ongoing undergraduate degree (Commercial Management, Business Administration, or related fields); * Proficiency in Microsoft Office as a user. Sales: * Monitor promotions and cycles; * Negotiate store targets under your responsibility with Group Administration; * Analyze, formulate, and control cycle targets (by teams and products/categories); * Track sales per consultant in the system for completing target and results spreadsheets; * Observe sales activity in the store sales floor; * Ensure correct use of the Clube Viva O Boticário; * Propose sales strategies (training, incentive campaigns, promotion, sampling, KPIs); * Develop alternatives for inventory turnover (partnerships, after-sales, events); * Ensure minimum performance indicators (items per invoice, average invoice value, average price); * Conduct and analyze diagnostics of results and performance. Finance: * Encourage, control, and ensure store operational results (sales, expenses, losses); * Monitor daily cash register opening and closing; * Monitor and comply with internal standards, criteria, and methods of cash register receipt processing. People: * Manage personnel (performance, development, team climate, etc.); * Propose and conduct team integration and motivation initiatives; * Conduct individual and team performance evaluations and propose improvement actions for observed aspects; * Communicate and ensure understanding of franchisor guidelines and Gerbera Group internal policies; * Encourage team participation to contribute to business improvement; * Conduct formal team meetings for alignment and monitoring; * Participate in employee hiring and termination processes; * Prepare team work schedules and monitor team working hours; * Observe team personal presentation (appearance and demeanor); * Identify and report need for additional training, focusing on specific categories or customer service; * Encourage team access to/monitoring of franchisor communication channels (Operations Manual, portals, extranet, magazines, guides, etc.). Administration: * Participate in procurement processes with Gerbera Group Procurement Department and/or operator; * Monitor inventory levels and report product purchase needs; * Ensure correct implementation of store communications (pricing/visual merchandising/window displays/planogram); * Ensure proper product exchange procedures; * Enter invoices into the system; * Conduct or participate in store or Gerbera Group meetings; * Observe and relay communications sent by the franchisor and/or Gerbera Group Administration (TV programs, portals, newsletters, etc.); * Access/monitor franchisor communication channels (Operations Manual, portals, extranet, magazines, guides, etc.); * Attend in-person or extranet-based training sessions when directed by Gerbera Group management or administration.