Sales Consultant

Description

Job Summary: Customer service, customer portfolio management, and budget organization, with a focus on target achievement and customer retention. Key Highlights: 1. Commissioned position based on collective and individual targets 2. Customer service focused on delivering a unique and delightful experience 3. Development of negotiation strategies and customer portfolio management *Commissioned position: Commission based on Collective Target + Commission based on Individual Target* **Responsibilities:** \-Provide customer service via telephone, external visits, and post-sales (to confirm, deliver, and resolve potential issues) \-Deliver exceptional customer service to provide a unique and delightful experience aimed at customer retention. \-Fully execute the entire process, honoring all agreements made with the customer. \-Stay updated and master the products offered in-store by continuously seeking sales-related and technical support information through company-provided content across various channels, apps, and websites. \-Organize budgets, establish follow-up action schedules, and, if necessary, consult management for favorable conditions to close deals. \-Complete daily checklist tasks, monitor and analyze performance indicators and results, identifying and implementing actions and opportunities to achieve targets. \-Place orders according to company procedures, ensuring accurate data entry and compliance with terms in the system. \-Ensure adherence to franchisor standards regarding dress code, organization, cleanliness, and services provided. \-Participate in industry events to expand networking and enhance brand visibility. \-Manage your customer and specifier portfolio, tracking business opportunities. \-Propose and implement negotiation strategies to close projects, always aligned with the franchisor’s commercial policies. \-Agree upon delivery and commitment timelines based on internal transportation and delivery policies, avoiding promises that cannot be fulfilled for customers. \-Track items sent by customers for technical support. \-Perform duties compatible with the department to support efficient workflow, acting proactively and preventively while upholding company values. \-Attend performance review meetings to analyze results and identify opportunities. \-Identify potential customer issues and propose solutions to reduce dissatisfaction. \-Support post-sales, logistics, and administrative functions to resolve customer issues. \-Assist in organizing events to host customers and specifiers either in-store or in suitable environments for networking. \-Understand and emphasize departmental KPIs while upholding company values. **Required Skills:** Completed or ongoing undergraduate degree — Interior Design or Architecture. \-Customer service \-Proficiency in Microsoft Office Suite or Google Sheets \-Minimum 1 year of sales experience Employment Type: Full-time CLT Salary: R$2\.000,00 per month Benefits: * Commercial partnerships and discounts * Meal allowance * Transportation allowance Work Location: On-site