Senior IT Support Technician

Description

Job Summary: Professional to work as a Senior IT Support Technician with experience in user support and Service Center operations. Key Highlights: 1. Working as a Senior IT Support Technician 2. Solid experience in technical support for Help Desk or Service Desk 3. Experience in interpersonal skills for customer service **Position: Senior IT Support Technician** **Fixed-term contract – 30 days** We are seeking a professional to work as a Senior IT Support Technician, with experience in user support and Service Center operations. **Mandatory Requirements:** **Education** * Completed high school (with certificate or diploma); * Vocational training program in Information Technology, Electrical Engineering, or Electronics. **Training / Certifications** * ITIL Foundation V3 or higher, or ITIL 4 Foundation (minimum 16 hours); * Training as a user of a Service Management tool; * Training on Service Center customer service scripts. **Experience (verified via CTPS or institutional declaration)** * Solid experience in technical support within Help Desk or Service Desk environments; * Experience operating microcomputers, including text editors and electronic spreadsheets; * Experience or training in interpersonal skills focused on user and customer support. Minimum Education Level: Extracurricular / Vocational Training * Meal Allowance * Food Allowance