COI OPERATOR

Description

Job Summary: The professional will operate the Integrated Operations Center (COI) to monitor systems, resolve incidents, ensure service continuity, and collaborate with teams to optimize operational processes. Key Highlights: 1. Operate and monitor systems at the COI to ensure service continuity. 2. Use real-time monitoring tools to resolve incidents. 3. Collaborate with teams to optimize operational processes and ensure SLAs. **Description and Responsibilities:** **Schedule:** Rotational shift \- Flexible availability **Level:** Not specified **Employment Type:** Permanent \- CLT * Operate the **Integrated Operations Center (COI)** to monitor systems and ensure service continuity. * Use **real-time monitoring tools** to quickly identify and resolve incidents. * Record and document incidents in the **incident management system** to maintain an updated history. * Execute escalation procedures according to established protocols to mitigate impacts. * Conduct preliminary failure analyses to support the technical team in resolution. * Ensure compliance with **Service Level Agreements (SLAs)** when handling incidents. * Collaborate with infrastructure and support teams to optimize operational processes. * Contribute to continuous improvement of COI workflows through feedback and analysis. * Participate in strategic meetings to align actions and strengthen operational security. * Positively impact internal customers' experience by ensuring rapid and effective responses. **Requirements:** * Completed High School Education * Additional Information \- Salary R$ 2058.8 \+30% * Affirmative Action Position \- Available for PwD. Work Location: Alto Da Gloria \- Sinop MT **Benefits:** Galena (AI Platform for Professional Development), Orienteme (Health and Well-being Platform), Profit Sharing Program (PPR), Health Insurance, Dental Insurance, On-site Meal, Transportation (Round-trip route), Meal Voucher, Wellhub (Corporate Well-being Platform)