Job Summary: The Sales Manager is responsible for managing sales, ensuring excellence in customer service, leading and developing their team, and optimizing store operational routines. Key Highlights: 1. Sales management and achievement of targets 2. Leadership, evaluation, and team development 3. Optimization of store processes and operations The Sales Manager is responsible for managing and monitoring sales within their channel, ensuring the fulfillment of conditional targets and excellence in customer service according to franchise standards. Additionally, they manage their team, ensuring strong performance through evaluations, training, and employee development. This professional also oversees store operational routines—including timekeeping, staff scheduling, and overall organization—always focusing on process optimization and results. * **Sales and Results Management:** Manage store sales, monitoring key indicators such as average transaction value, conversion rate, and daily/monthly targets. Monitor and ensure that customer interactions comply with Boticário’s excellence standards. * **People Management:** Lead teams and foster individual employee development through feedback. Oversee work schedules, electronic timekeeping, and ensure compliance with working hour regulations. * **Store Operations and Processes:** Ensure all store operations follow franchise-defined processes—from opening to closing. Monitor inventory levels and product orders, guaranteeing product availability for customers and proper item organization. Conduct periodic inventory counts and preventive loss-control actions. * **Team Development and Organizational Culture:** Foster a collaborative, motivating work environment aligned with Boticário’s values and culture. Resolve internal conflicts and ensure the team maintains a positive organizational climate. * **Strategic Planning:** Develop and implement sales initiatives and promotional campaigns to drive store performance.
João Silva
Indeed · HR
João Silva
Indeed · HR
