ADMINISTRATIVE SERVICE ANALYST

Description

Job Summary: Professional to assist in planning and process control, providing support to the Service Supervisor and guiding the Technical Team. Key Highlights: 1. Support to the Service Supervisor and guidance to the Technical Team 2. Customer focus and team performance results 3. Implementation of company policies and the 5S methodology **Job Description:** ---------------------- Assist in planning and controlling departmental processes, provide support to the Service Supervisor, and guide and monitor the Technical Team to ensure healthy workflow within the department, contributing to improved team performance and achievement of results. Follow and implement company policies in all processes. **Mandatory Requirements:** ------------------------------ Completed high school education and/or currently pursuing a bachelor's degree in Business Administration or related fields Administrative work experience; preference for post-sales experience in agricultural machinery dealerships Computer skills (Microsoft Office \- Word/Excel) ERP system knowledge (preferred: TOTVS Protheus) Customer service and support in directing the service team Knowledge of Service Orders and Quotations Knowledge and application of the 5S methodology Customer and results orientation Communication skills Interpersonal skills and teamwork Proactivity and agility Logical and mathematical reasoning **Employment Type:** -------------------------- CLT (Consolidation of Labor Laws) **PCD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Health insurance, dental plan, Gympass, life/accident insurance; private pension; birthday day-off; tuition assistance; career and position development plan. **Work Location:** ---------------------- GRUPO PAMPA \- PAMPA SOLUCOES AGRICOL. CAMPO NOVO **Working Hours:** ------------------------ Monday to Friday: 7:00 AM \- 11:00 AM / 1:00 PM \- 5:00 PM; Saturday: 7:00 AM \- 11:00 AM