Description: * Completed Higher Education, preferably in Information Systems, Computer Networks or Computer Science; * 1 to 2 years of experience; * Knowledge in IT service management including the ITIL framework; * Knowledge of Windows 10/11, Windows Server and Linux environments: installation, configuration, maintenance and troubleshooting; * Configuration and administration of LAN, VLAN, SD\-WAN and VPNs and Wireless networks; * Knowledge of optical networks (OLT/ONU/DIO); * Knowledge of protocols such as TCP/IP, DNS, DHCP, HTTP/HTTPS; * Knowledge in CFTV; * Knowledge in virtualization and cloud computing; * Basic knowledge of firewalls and intrusion detection systems (IDS/IPS); * Familiarity with Fortinet/Cisco/Ubiquiti/Microsoft technologies. Main activities include, but are not limited to, those described below. * Install and configure free or licensed software and applications; * Perform network device configurations following best practices recommended by the manufacturer; * Analyze problems in desktops, notebooks and mobile devices, performing local or remote analysis of user machine and peripheral issues and proceeding with necessary corrections; * Administer servers (physical and virtual) running Microsoft Windows Server/Linux operating systems; * Monitor the operation of hardware and computer installations (network, cables, optical fibers, access terminals, switches, wireless network, etc.); * Monitor and ensure Internet link availability through appropriate systems, guaranteeing functional links to maintain connectivity across all units; * Monitor information security by supporting corporate Firewall and Antivirus administration; * Analyze and resolve issues related to VPN; * Create and manage system access for users (Protheus, Promax, Savi, Fluig, Domain); * Execute Office 365 installation and support including OneDrive, Office Suite, Power BI, Power Automate, etc; * Maintain updated documentation of environments under responsibility to enable knowledge sharing within the team; * Ensure that their subordinate activities are performed in accordance with established policies, standards and procedures; * Interact with other areas of the group companies to ensure achievement of company objectives and goals; * Attend to and perform other related professional activities inherent to the position, as directed and requested by the immediate supervisor. 2511080202181737600