CUSTOMER RELATIONSHIP ASSISTANT I

Description

Job Summary: A customer service and support professional, serving both internal and external clients, responsible for managing requests, resolving issues, and supporting administrative activities. Key Highlights: 1. Customer service and support for internal and external clients 2. Focus on customer satisfaction and problem resolution 3. Student acquisition and retention in collaboration with Marketing **None:** **Main Responsibilities:** * Providing customer service and support—internal and/or external—through various channels (phone, e\-mail, chat, in person, etc.); * Performing pre\-service activities, such as request triage and referral; * Monitoring and resolving customer inquiries and complaints, aiming for customer satisfaction; * Updating systems and databases with information related to customer interactions; * Supporting administrative tasks within the customer relationship department; * Assisting new families and providing post\-enrollment follow\-up; * Collaborating with Marketing on student acquisition and retention. **Required Qualifications:** * Completed high school education; * Excellent verbal and written communication skills; * Interpersonal and empathetic skills; * Ability to solve problems quickly and effectively; * Basic computer knowledge (Microsoft Office suite, online systems, etc.); * Availability to work on-site. **Preferred Qualifications:** * Familiarity with customer service systems and tools; * Fluency in a foreign language, preferably English; **None:** None