Technical Consultant

Description

Job Summary: The professional will be responsible for customer service and technical consultation in repair services, ensuring excellence, safety, and trust for customers. Key Highlights: 1. Customer service and technical consultation for vehicle repair services. 2. Guarantee of excellence, safety, and trust in customer service. 3. Work with desirable and well-recognized automotive market brands. The **Enzo Group** is a family-owned company with a successful trajectory that began in **1984**, driven by the purpose of becoming a benchmark in the automotive sector. With **over 40 years of history**, the Enzo Group has built a solid trajectory based on innovation, trust, and passion for people and cars. Headquartered in **Campo Grande (MS)**, the Enzo Group operates across the states of **Mato Grosso do Sul, Mato Grosso, and São Paulo**, and is recognized as one of the most traditional and innovative brands in the automotive market. The Group operates through dealerships and service companies, with administrative and financial activities centralized in Campo Grande/MS — the strategic heart of the business. The Enzo Group’s portfolio includes some of the **most desirable and well-recognized brands in the market**, such as: **Fiat Enzo, Fiat Alpavel, Kampai Toyota, Guará Renault, Enzo Caminhões Mercedes\-Benz, Kcinco Volare e Agrale, Enzo Jaguar Land Rover, Nação Chevrolet, Enzo CJDR, Enzo Jeep, Enzo Ram, Enzo Eletric (Leapmotor), Enzo Geely and Enzo Volvo.** **Career and Professional Development:** At the Enzo Group, we believe corporate growth begins with individual growth. Therefore, we continuously invest in **professional development**, offering learning opportunities, training, and career advancement within a collaborative, dynamic, and innovative environment. Here, we value talent, encourage ownership, and recognize performance. Working at the Enzo Group means having the opportunity to build a **solid career**, with constant challenges, exposure to major market brands, and room to develop and grow alongside the company. Today, we have over one thousand direct employees committed daily to upholding our values: agility in driving business growth; differentiation through value delivery to customers via an attentive, detail-oriented team; systemic vision and operational efficiency; and enabling employee development to ensure the Group’s growth and longevity. Responsible for serving scheduled customers, walk-ins, and phone calls at the repair facility; providing consultation on required services and estimates for the vehicle, ensuring service excellence. * Ensure high-quality service for customers visiting the store; * Ensure adherence to the service timeline agreed upon with the customer; * Ensure adherence to the service timeline agreed upon with the customer; * Ensure the customer’s vehicle remains in proper condition; * Ensure the customer feels safe and confident about the performed service and presented estimate.