Job Summary: A professional responsible for monitoring security systems, analyzing alerts, executing immediate actions in incidents, and proposing continuous improvements to processes. Key Highlights: 1. Continuous monitoring of camera systems and security equipment. 2. Analysis of alerts and execution of immediate actions in emergency situations. 3. Preventive action and proposal of improvements to monitoring processes. **Responsibilities and Duties:** * Continuously monitor camera systems and other security equipment. * Monitor alerts and notifications generated by monitoring systems. * Analyze received alerts to identify severity and define necessary actions. Execute immediate actions, such as: * Opening complaints or service requests with responsible technical departments; * Contacting competent authorities, such as 190, in emergency situations. * Track service requests from initiation through final resolution. * Maintain constant communication with involved internal and external departments. * Provide clear information and updates, especially in cases of critical incidents. * Act preventively, proposing improvements to monitoring and response processes. * Comply with established operational procedures and security policies. **Qualifications and Requirements:** * Experience in camera monitoring * Easy access to the work location; * Knowledge of the activities described; Minimum Educational Requirement: Technical Course