Customer Experience Young Apprentice Program

Description

If you are a **creative**, **motivated**, and **sun-loving** person: **you're in the right place!** **We are a digital-native brand, 100% Brazilian, specializing in vegan and cruelty\-free sun protection products with ultra-high SPF.** We aim to become everyone’s favorite daily companion, delivering superior sun protection through a light, fun, and enjoyable step in your routine. And best of all: we achieve this through practical formats, innovative textures, and skincare benefits for all skin types. We seek **young individuals** eager to **revolutionize the beauty and skincare market**, bringing innovative ideas that transform the understanding of sun protection. We currently have openings in our **Young Apprentice Program**, seeking new talents for the **Customer Experience** area. If you’re eager to learn and grow, this is your chance to begin your journey with us! **Why Ollie?** **Innovation that transforms**: At Ollie, we strive to stay one step ahead—creating extraordinary products that revolutionize the beauty market. Here, your creativity has space to shine and make a difference! **Dynamic and creative culture**: Our team is young, energetic, and driven by disruptive ideas. Working with us means constant motion—always ready to learn, grow, and innovate. **Real growth**: Here, you can enhance your skills and grow alongside us. **Your day-to-day responsibilities:** * Organize and categorize incoming support tickets in the system. * Generate shipping labels and track delivery/return statuses. * Notify customers about their order status via WhatsApp or E\-mail. * Keep the CRM updated with interaction records and feedback. * Provide queue support: Assist the team with operational tasks during high-volume periods across e\-mail, chat, and WhatsApp. **What we’re looking for:** * Currently enrolled in high school. * Digital agility: Ability to quickly learn new tools and systems. * Organization: Capacity to follow processes and workflows without losing track. * Strong writing skills: Clear, accurate, and courteous communication. * Willingness to learn: Open mindset toward feedback and rapid growth. * Responsibility: Commitment to schedules and deliverables. **What we offer:** * Flexible Meal Allowance (iFood Flex). * Transportation Benefit. ️‍* Wellhub partnership (Physical and Emotional Well-being). * Discount on Ollie products. * Birthday Day Off. * OllieEduca: Study Incentive Program. * Partnerships with Educational Institutions. * SESC partnership. * Petlove partnership. * OnHappy – discounted travel purchases. * Quick massage – twice per month. ***Hybrid model in São Paulo \- Pinheiros.*** **Location****Employment Type****Work Model** São Paulo, SP, BR Apprentice Hybrid