IT Assistant

Description

Job Summary: Technical support and logistics professional responsible for equipment configuration, service order management, and customer communication to enhance security in condominiums. Key Highlights: 1. Focus on technology and security for condominiums 2. Autonomy and proactivity in decision-making 3. Support and management of field activities **HAVE YOU EVER CONSIDERED JOINING A COMPANY COMMITTED TO IMPROVING LIFE IN CONDOMINIUMS THROUGH TECHNOLOGY AND SECURITY?** Here, we are much more than a team—we are neighbors: * Being a neighbor means relating with transparency and sincerity, building a better tomorrow than today, and pursuing your continuous development. * Being a neighbor means commitment, being part of the solution, and thinking beyond conventional boundaries. * Being a neighbor means having autonomy and proactivity. Here, you’ll have the freedom to make decisions aligned with our values—always with determination and willingness. Together, this neighborhood aims to improve condominium life through technology and security! We provide Remote Concierge Services, ensuring protection for condominiums via solutions developed to enhance residents’ safety. **YOUR DAILY RESPONSIBILITIES WILL INCLUDE:** * Equipment and device configuration: assist in configuring equipment used by clients, such as facial controllers, DVRs, cameras, etc., as well as access devices used by residents (remote controls, RFID tags, etc.); * Service order management; * Field service logistics coordination: assign service orders to field technicians based on their availability and geographic location; * Monitor execution and delivery of assigned tasks to technicians, ensuring completion or initiating necessary follow-up processes—including collaboration with other teams or individuals to resolve issues; * Internally support the field technical team in testing, retrieving images required for client communications, system validations and adjustments essential for task execution; * Communicate courteously and effectively with customers to provide post-service feedback, schedule required activities, handle technical-related complaints, and identify opportunities for service improvement. **WHAT WE EXPECT FROM YOU:** * Driver’s license category AB; * Availability to work on-site; * Completed high school education; technical training in electrotechnology, electronics, or related fields is desirable; * Prior experience in logistics organization and technical team support; * Familiarity with service order management systems; * Ability to manage deadlines and diverse demands while maintaining focus on service efficiency and quality; * Strong communication and interpersonal skills to interact across different company departments and with suppliers; * Capacity to work collaboratively and under pressure while maintaining activity organization and control. **WHAT HAPPENS IF YOU JOIN OUR NEIGHBORHOOD?** **You’ll be eligible for benefits including:** * Meal allowance and/or food allowance; * Transportation voucher (with up to 6% payroll deduction); * Uniodonto — dental plan (with monthly fee deducted from payroll); * GoGood — discounts at gyms, nutritionists, and psychologists; * Guapeco — discounts on pet shop services and veterinary clinics; * Birthday leave. **WORK SCHEDULE AND LOCATION:** * Location: Moema, São Paulo * Schedule: Monday to Friday, 8:00 AM to 6:00 PM * Employment type: CLT (Consolidation of Labor Laws) **OUR SELECTION PROCESS BEGINS AT THE MOMENT YOU APPLY! PLEASE GIVE YOUR BEST EFFORT IN THIS FIRST STEP — WE REVIEW ALL CANDIDATES AND PROVIDE FEEDBACK EVEN TO THOSE NOT ADVANCING TO SUBSEQUENT STAGES.** Personal data collected during this selection process will be used exclusively for its intended purpose, in compliance with LGPD (Brazilian General Data Protection Law), and with strict security and confidentiality safeguards. By applying to this position, you consent to the use of your data as described in this notice. Reminder: Our opportunities are inclusive and open to all, including Persons with Disabilities (PWD). Job type: Full-time, CLT permanent employment Compensation: R$2.600,00 – R$3.380,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Food voucher * Meal voucher * Transportation voucher Selection question(s): * What is your salary expectation? * What is your full name? * What is your CPF (Brazilian individual taxpayer registry)? * What is your date of birth? License/Certification: * Valid driver’s license category AB (Mandatory) Work location: On-site