IT Support Analyst II

Description

Job Summary: We are seeking a professional to provide IT technical support, focusing on handling complex requests, resolving incidents, maintaining network and server infrastructure, and preparing documentation. Key Highlights: 1. Handling high-criticality and highly complex IT demands 2. Opportunity to engage with diverse technologies and projects 3. A dynamic and challenging environment offering autonomy and clear goals **What We Are Looking For?** **Main Responsibilities:** Serve as the primary point of contact for addressing high-criticality and highly complex demands within the area. Act as the point of contact for reporting IT incidents or requesting technical clarification. Execute corrective, preventive, and improvement actions arising from non-conformities related to assigned activities. Install, maintain, and configure switches, access points, wireless controllers, firewalls, NAC solutions, and videoconferencing equipment. Validate new network solutions. Perform LAN and WLAN troubleshooting in internal and client environments. Install, maintain, and configure physical and virtual Windows Server and Linux servers. Prepare documentation and project delivery presentations. Support clients and other technical teams on matters related to network connectivity. Monitor and promptly respond to incident-related requests affecting customers/internal users via IT platforms. Support interaction between users and teams. Maintain an updated knowledge base and control changes. Document and review procedures for IT monitoring and support areas. Ensure quality user support and adherence to SLA requirements for ticket resolution. **Requirements:** Experience in the Support field. Solid knowledge of hardware and software. Knowledge and experience with Windows 10 and Windows 11 operating systems, Windows Prompt, CMD, MS Office 365 suite, MS Outlook, MS Teams, computer networks, network protocols, LAN and WAN networks. **Work Location:** São Paulo **Why Build Your Career at Meta?** We offer autonomy, clear goals, and a dynamic and challenging environment where professionals have opportunities to interact with diverse technologies, participate in all types of projects, propose new ideas, and work from anywhere in Brazil—and why not, the world. Additionally, we are one of the best companies to work for in Brazil according to Great Place to Work, and one of the top 10 fastest-growing companies in the country for three consecutive years, per the Informática Hoje Annual Report. **What Are Our Values?** * We are people serving people * We think and act like owners * We strive for performance * We grow and learn together * We pursue excellence and simplicity * Innovation and creativity are in our DNA All individuals are welcome regardless of their condition, disability, ethnicity, religious belief, sexual orientation, appearance, age, or similar factors. We want you to grow with us in an inclusive, opportunity-rich environment. If this resonates with you, then \#JoinMeta!