Job Summary: Responsible for implementing and supporting technological solutions, monitoring capacity and availability, identifying and assessing threats, and deploying protective solutions in compliance with standards and legislation. Key Highlights: 1. Business Protection and Acceleration 2. Focus on Cybersecurity and Business Continuity 3. Collaborative and Transparent Environment Nice to meet you, we are Tripla. A Brazilian technology company that protects and accelerates businesses — this is our purpose. We operate nationwide with specialized solutions in infrastructure, cybersecurity, business continuity, and governance \& compliance. We work to remove the technological barriers hindering sustainable corporate growth. Through our solutions, we help maintain operations that are available, protected, and compliant — enabling you to save resources and dedicate more time to your business strategy. Having served over 500 organizations and established partnerships with leading market players, we co-create a more efficient, resilient, and scalable future for our clients. And what sets us apart? We believe extraordinary people deliver extraordinary results. Here, every Tripulante (crew member) is an essential part of our journey! Joining this crew means participating in and contributing to the growth of all crew members and the organization — being collaborative, transparent, and authentic. **Primary Objective:** Responsible for implementing and supporting technological solutions within our operations and those of our clients, monitoring their capacity and availability, identifying and assessing threats and detected vulnerability events, applying effective protective solutions and measures, while adhering to organizational standards, policies, ethical guidelines, and applicable legislation. **Responsibilities:** * Respond to platform events, alerts, and notifications; * Monitor dashboards and monitoring systems; * Report incidents and anomalies according to defined procedures; * Open and track service tickets; * Handle tickets in the IT Service Management (ITSM) system; * Log tickets in the ITSM system and with vendors; * Assist in collecting basic information for analysis; * Execute routine tasks; * Perform maintenance and sustainment tasks; * Validate environment capacity; * Prepare status reports; * Detect and respond to incidents; * Investigate suspicious alerts and events; * Execute containment actions per procedures; * Administer systems and infrastructure; * Install, configure, and update security components; * Manage user accounts and access controls; * Prepare monthly executive reports; * Consolidate monitoring, performance, and request metric data; * Present traffic vs. security and resource efficiency analyses; * Participate in technical meetings; * Discuss tool adjustments and optimizations. **Education:** * Bachelor’s degree in Information Technology, Information Security, or related fields; * Experience in MSS or operational security, including hands-on involvement in implementation and sustainment projects for security solutions (FOCUS ON SUPPORT AND ADMINISTRATION OF XDR AND NDR, PRIMARILY CROWDSTRIKE / TREND MICRO); **Technical Competencies:** * NIST; * COBIT (Desirable); * ITIL (Desirable); * ISO 27001; * OWASP. **Process Management:** * Configuration and Change Management; * Capacity and Event Management; * Access Management; * Risk Management (Desirable); * Disaster Recovery Planning (DRP) (Desirable); * Business Continuity (Desirable); * Process Design (Desirable); * Training and Awareness (Desirable). **Security Solutions and Tools:** * SIEM (log management) (Desirable); * Firewall; * WAF; * IDS/IPS; * XDR; * AntiMalware; * ZTNA (Desirable); * VPN; * PAM (password vault); * DNS; * DHCP. **Operating Systems and Platforms:** * Microsoft Active Directory; * Microsoft Office / Office 365; * Linux; * Windows; * macOS (Desirable); * Cloud Computing (Desirable); * Computer Networks (LAN/WAN). **Advanced Technical Skills:** * Development for automation and integration of solutions; * Identification of threats detected by systems; * Investigation of suspicious activities; * Threat elimination and risk mitigation; * API integration (e.g., querying Cloudflare or VirusTotal APIs); * Implementation of privacy and information security policies and guidelines; * Trend analysis and identification of ongoing attacks; * Integration of new adversary tactics and threat intelligence into security tools; * Documentation, report generation, and performance indicators. **Other Requirements:** * Desirable: Intermediate and Technical English; * Mandatory: Advanced English. * **Benefits:** * Meal Allowance/Meal Voucher R$40.10 per business day; * Unimed Health Plan (Unipart): 90% of the monthly premium covered by the company and 10% by the employee \+ copayment; * Unimed Dental Plan fully covered by Tripla; * Gympass; * Allya; * Discount agreements with universities; * Incentives for training courses and certifications; * Birthday Day Off; * Annual Profit-Sharing Program (PPR); * Transportation Allowance or Mobility Assistance.