Senior Systems Analyst

Description

Job Summary: The Systems Analyst will ensure system stability and availability by delivering technical and functional support to satisfy users and minimize business impact. Key Highlights: 1. Handle and resolve production system incidents while meeting SLAs. 2. Conduct root cause analysis (RCA) for critical or recurring issues. 3. Provide functional support to users and maintain technical documentation. Description: To meet these challenges, you must have: * Bachelor's degree in Information Systems, Computer Science, Software Engineering, Systems Analysis and Development, or related fields; * ITIL methodology training (especially Incident and Problem Management); * Proficiency in SQL for query development; * Ability to analyze and interpret application logs; * Capability to clearly document solutions in knowledge bases; * Experience with code versioning tools (e.g., Git) is a plus; * Knowledge of API-based integrations (REST/SOAP); relational databases (SQL Server, Oracle, etc.), Oracle EBS, Python, Java, and .NET development is a plus. As a Systems Analyst, your objective is to ensure continuous system stability, performance, and availability through agile and effective technical and functional support, aiming to satisfy users and minimize operational business impact. KEY RESPONSIBILITIES: * Handle and resolve production system incidents by analyzing logs, executing database queries (SQL), and collaborating with development and infrastructure teams to restore normal system operations as quickly as possible, meeting SLAs (Service Level Agreements) and minimizing business impact; * Perform root cause analysis (RCA) for critical or recurring problems using investigative methodologies, documenting the process and collaborating with technical teams to identify failure origins, develop definitive or workaround solutions, prevent incident recurrence, and improve system reliability; * Provide functional user support via ticketing tools (e.g., Topdesk), guiding users on proper system usage and clarifying doubts to ensure users can perform daily tasks without impediments and improve tool utilization efficiency; * Create and maintain technical documentation and knowledge bases (KBs), authoring articles, manuals, and operational procedures based on solutions for common incidents and problems to optimize resolution time for future tickets, standardize processes, and disseminate knowledge across the support team. * Support the validation and deployment of new system versions by performing support-focused testing and validating technical documentation for new features to ensure stable implementation and that the support team is prepared to handle new demands. 2511040202261786708