Logistics Operations Leader, Amazon Logistics

Description

Job Summary: Logistics Operations Leader to manage teams and partners, focusing on performance and compliance in a collaborative and innovative environment. Key Highlights: 1. Leadership of analyst teams and management of external logistics partners 2. Startup-style, collaborative environment open to new ideas 3. Focus on data analysis, problem solving, and continuous improvement **DESCRIPTION** --------------- Our logistics teams are transforming how we interact with customers worldwide every day and solving some of the biggest logistical challenges faced not only by Amazon but by the entire industry. Whether items are large or small, we find solutions to ensure we fulfill our promise to customers. The Amazon Logistics Brazil (AMZL) team is seeking a Logistics Operations Leader to join Amazon’s External Logistics Partners team. Operations will be conducted 7 days per week, including holidays; therefore, working across different shifts will be part of this role. You will manage a team of external logistics partners as well as lead a team of Amazon-employed logistics operations analysts to ensure these partners’ performance and compliance. You will work in a highly collaborative environment that feels more like a startup than a large corporation. The mindset is that no idea is a bad idea—and the best ideas are those that should be tested and experimented with. This person will be responsible for monitoring the performance and compliance of logistics partners in coordination with internal and external teams. They will also support onboarding of new logistics partners. The role requires someone highly willing to take ownership, skilled at identifying patterns and trends, and capable of examining details and analyzing data to deeply investigate root causes of operational issues and propose solutions. Operations will be conducted 7 days per week, including holidays; therefore, working across different shifts will be part of this role. Our inclusive culture empowers Amazonians to deliver the best results for our customers. We don’t just celebrate workforce diversity—we celebrate the diverse ways we work. If you would like to request an accommodation for your interview or onboarding process, please inform your recruiter, who will connect you with our accommodations team. Key job responsibilities Manage the Logistics Operations Analyst team; Serve as the primary point of contact and performance metrics liaison for logistics partners responsible for delivery stations; Oversee training and continuous improvement initiatives for logistics partners; Develop and monitor operational metrics with logistics partners; Analyze data from multiple sources and identify relevant trends to enable rapid, impactful business decisions; Identify practical and simple solutions to complex problems; Act as the bridge between internal and external stakeholders, balancing objectives, constraints, compliance, and information privacy; Deeply investigate root causes of operational issues. **BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree or equivalent * Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays * Speak, write, and read fluently in English * Experience in employee and performance management **PREFERRED QUALIFICATIONS** ---------------------------- * Experience with performance metrics and process improvement and Lean techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.