**NOC Assistant \- K2** **Work Location:** Cachoeiras de Macacu **Shift Schedule:** 12X36 (Night shift) **Main Job Responsibilities:** * Provide first-level customer service, identifying customer needs; * Monitor open technical support tickets, acting as an interface among team members; * Understand and analyze customer demands; * Anticipate customer information and profile by using internal monitoring systems and ERP, ensuring proactive and effective customer support; * Record service reports with detailed and relevant information, problem diagnostics, and actions performed, facilitating both physical and remote issue identification, thus accelerating problem resolution through internal tools such as: Intranet, IXC, PHPIpan and PRTG Zabbix; * Provide information and guidance regarding K2 Telecom services and products; * Consult information in databases, Intranet, IXC, PHPIpan and PRTG Zabbix; Monitor the network; * Open and monitor tickets for power outages at POPs; * Open and monitor operator-related tickets, including SWAP, third-party circuits, data center access requests, and related issues; * Perform all job-related activities while complying with safety regulations applicable to telecommunications work; * Provide information and compile performance metrics, SLAs, and departmental activities; * Carry out similar job tasks to meet various department demands; **Education:** * Completed High School; Technical or Higher Education in progress—preferably in Information Technology or related fields; * Desirable: Technical course in computer science and basic networking; **Experience:** * Previous customer service experience is a plus; **Skills:** * Basic understanding of fundamental TCP/IP network principles and concepts; * Basic knowledge of networking, including ports, Wi-Fi, DNS, DHCP, static IP networks; * Awareness of different network types (fixed and mobile), transmission technologies (fiber optics, coaxial cable, wireless), and communication protocols (TCP/IP, EAPS); * Familiarity with basic equipment and software such as routers, switches, customer support systems, and related tools is an advantage.