* If you are passionate about technology, enjoy helping people, and want to join a company dedicated to keeping our customers always connected, this opportunity is for you. * You will be a key player in supporting field technicians, ensuring smooth daily operations for repairs and contributing to minimizing the impact on end customers. **Responsibilities and Duties** * Perform initial customer service, triage, registration, and classification of requests, ensuring proper routing of demands. * Conduct initial analysis and troubleshooting of registered service requests, identifying possible causes, logical solutions, and directing cases to the appropriate departments. * Maintain active contact with customers via chat, phone, e-mail, or other channels, ensuring clear communication and high-quality service. * Provide guidance, clarify doubts, and record critical information to ensure process continuity. * Schedule technical visits for installation, repair, plan changes, room relocations, or service migrations. * Perform proactive and responsive service for internal and external customers. * Monitor activities and routes of installation and repair teams, providing support to field technicians and reducing impact on the customer journey. * Address unproductivity and track end-customer perception of delivered service, supporting a consistently positive experience. **Requirements and Qualifications** * Completed high school education. * Computer literacy and strong typing skills. * Prior experience in customer service. * Availability for on-site work. * Availability to work on a 6x1 rotating schedule (including Saturdays, Sundays, and holidays as per the roster). **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5% to 12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across all their regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space for people and for business sustainability. For more information, visit https://alloha.com/
João Silva
Indeed · HR
João Silva
Indeed · HR
