B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Professional to perform FTTH and FTTA network installation and repair, serving residential customers and ensuring high-quality internet service. Key Highlights: 1. Focus on digital inclusion and technological transformation. 2. Interconnected team collaboration focused on excellence. 3. Culture of honesty, integrity, transparency, and ethics. We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Repairing/correcting service failures, including slow speed, Wi-Fi issues, no connectivity, intermittent connection, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Verifying service feasibility when the commercial team is uncertain whether network coverage exists in a given area; * Relocating equipment within the same residence (room-to-room relocation); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding equipment when the customer changes their plan; * Participating in training sessions and meetings when invited; * Performing other duties as required by the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Category B driver’s license (permanent); * Desirable: NR 10 (electrical safety) and NR 35 (work at heights) certifications; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and willingness to travel; * Prior experience in telecommunications companies is desirable. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This achievement is possible thanks to our team of 5,000 professionals who pursue **quality and excellence** in everything they do—always committed to delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-oriented space. For more information, visit https://alloha.com/