B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: Professional to perform FTTH/FTTA network installation and repair, service fault resolution, cable removal, and access feasibility verification—contributing to digital inclusion. Key Highlights: 1. A connected, united team passionate about technology and transformation 2. Focus on digital inclusion and a better future 3. A culture of honesty, integrity, transparency, and ethics We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team, passionate about technology and transformation, delivering high-speed internet across the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—those who dream big and want to make a difference! **Responsibilities and Duties** To join this team, the candidate will be challenged with: * Performing installation and repair services for FTTH and FTTA residential network technologies; * Resolving or correcting service faults—including slow speeds, WiFi issues, no connectivity, intermittency, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Verifying access feasibility when the commercial team is uncertain whether our network is available in a given area; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding equipment when the customer changes their plan; * Participating in trainings and meetings when invited; * Performing other duties as required by the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Category B driver’s license (permanent); * NR-10 (electrical safety) and NR-35 (work at height) certifications preferred; * Intermediate Microsoft Office proficiency; * Flexibility regarding working hours and travel; * Prior experience in telecommunications companies preferred. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão — PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, with over 140,000 kilometers of optical fiber and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, dedicated to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-focused space. For more information, visit https://alloha.com/