Description: If you have: * A completed undergraduate degree in Computer Science, Computer Engineering, Information Systems, or related fields. * Experience coordinating IT operations across multiple domains (infrastructure, applications, support, and CSC). * Experience working in hybrid environments, with proven experience in cloud migration initiatives. * Advanced knowledge of incident, problem, and change management (ITIL). * Practical experience with monitoring, observability, and process automation (Zabbix, Grafana, etc.). * Familiarity with DevOps methodologies, CI/CD pipelines, and SRE practices. * Strong technical analysis and decision-making skills, with a focus on system availability and user experience. It will be a plus if you have: * Experience with SAP AMS, logistics systems, and management of critical environments. * Experience in infrastructure migration and modernization projects, especially in cloud environments (AWS, Azure, SAP BTP). As an IT Operations Coordinator, you will be responsible for: * Coordinating IT operations to ensure stability, availability, and performance of critical systems (SAP, WMS, TMS, YMS, and corporate systems). * Managing teams including SRE, DevOps, Logistics Automation, AMS, Application Support, and Field Service, fostering integration and synergy across areas. * Leading incident management, ensuring timely resolution of failures and implementation of root-cause actions to prevent recurrence. * Planning and controlling the change management and deployment process, ensuring governance, traceability, and standardization to avoid service disruption. * Implementing and enhancing monitoring and observability practices to improve predictive capabilities and operational proactivity. * Supporting infrastructure migration and modernization projects, especially in cloud environments (AWS, Azure, SAP BTP). * Ensuring compliance with SLAs and OLAs, driving continuous improvement and operational process automation. * Managing vendors and contracts, aligning deliverables with cost, quality, and availability targets. * Developing the team by promoting a culture of collaboration, continuous learning, and technical accountability. 2512180202551862530