Reception Agent

Description

Job Summary: The professional will be responsible for serving customers with empathy and quality, registering customer information, requesting health insurance authorizations, and negotiating fees. Key Highlights: 1. Serve customers with empathy and quality 2. Provide service considering the information required for examinations 3. Negotiate fees and payment methods with the customer If your purpose is to inspire people to care for people, you are in the right place! Founded in Brasília by biochemists Janete Vaz and Sandra Soares Costa, Grupo Sabin has been operating in the market for 38 years. We have become a reference group in Diagnostic Medicine, offering over 7,300 healthcare services — including clinical laboratory analyses, imaging diagnostics, vaccination, and executive health check-ups. Sabin also operates in Primary Health Care (PHC) through Amparo Saúde and launched, last year, Rita Saúde — an integrated healthcare services platform. We are recognized across Brazil and Latin America as one of the Best Companies to Work for over 18 consecutive years. Our strong organizational culture fosters an environment of respect, development, diversity, and inclusion. We have over 6,700 employees and operate across 12 states and the Federal District, with 323 units distributed from north to south of the country. Want to learn more about our brand? Visit www.sabin.com.br or follow us on our official social media channels: LinkedIn Sabin Medicina Diagnóstica | Instagram @sabinmedicinadiagnostica | Facebook Sabin Medicina Diagnóstica | **Responsibilities and Duties** * Serve customers with empathy and quality at business units and/or other designated locations; * Register/update customer information in the service system; * Request authorizations from health insurance providers, according to each provider’s established policy; * Provide customer service considering all information necessary to perform examinations, while following the company’s defined processes; * Negotiate fees and payment methods with customers (in accordance with the company-aligned process); * Perform other duties relevant to the position; * Safeguard confidentiality and security of information, complying with information security and data protection policies and regulations. **Requirements and Qualifications** * Completed high school education; * Strong interpersonal skills; * Good communication skills; * Negotiation and persuasion abilities; * Prior experience in customer service is desirable. **Additional Information** * **Daily-life benefits:** Transportation Allowance or Fuel Assistance, Meal Voucher or Food Allowance; * **Health and Well-being benefits:** Health and Dental Plans, Extended Maternity and Paternity Leave, Life Insurance; * *Benefits are subject to change.* A health reference, a leader in people management and female leadership, committed to sustainable best practices and actively engaged in the communities where it operates, Grupo Sabin was founded in the federal capital in 1984, driven by the courage and determination of two entrepreneurs — Janete Vaz and Sandra Soares Costa. Today, it employs approximately 7,000 professionals united by the purpose of inspiring people to care for people. Present in 14 states plus the Federal District, the company delivers healthcare services with excellence, innovation, and socio-environmental responsibility across its 354 units distributed from north to south of Brazil. Grupo Sabin’s healthcare ecosystem comprises a portfolio of businesses covering clinical laboratory analyses, imaging diagnostics, anatomical pathology, genomics, immunization, and executive health check-ups. Additionally, it includes primary healthcare services, supporting population health management through coordinated care programs and pathways offered via Amparo Saúde, and the integrated healthcare services platform — Rita Saúde — a digital solution partnering with pharmacies, physicians, and other healthcare professionals to promote high-quality, efficient access to healthcare. With the goal of fostering entrepreneurship in healthcare, Grupo Sabin launched SkyHub.Bio in 2020 — an innovation hub promoting and developing startups, encouraging partnerships, knowledge exchange, and the creation of business models grounded in science, efficiency, and customer experience to advance the healthcare sector. As a solid, visionary national company with well-established values, genuinely committed to an ESG agenda and delivering healthcare and wellness services to support customers’ health journeys across Brazil, Grupo Sabin maintains the Instituto Sabin. Since 2005, the Institute has implemented impactful social initiatives in communities where the company operates, focusing on improving quality of life, well-being, and prosperity, while fostering social innovation. To date, the Institute has positively impacted over 1.6 million people and 902 social organizations. Explore our selection processes and stay updated on available positions across Sabin units nationwide. After all, we invest in carefully designed processes to attract individuals aligned with our purpose and values. *Stay alert and avoid scams! We do not charge any fees at any stage of our selection processes.*