At **Quality Machines**, excellence, innovation, and sustainable growth go hand in hand in every project. Our **Technical Support** team is key to ensuring customer satisfaction across diverse sectors including Agribusiness, Chemical, Pharmaceutical, Cosmetics, and Food. We are looking for a **Technical Support Coordinator** who will be responsible for ensuring effective, safe, and satisfactory equipment operation at customer sites, managing a field technical team, planning service activities, maintaining service quality, and fostering continuous relationships with internal departments and customers. **Responsibilities and duties** **Responsibilities:** ---------------------- * Lead the field technical team: plan installation, maintenance, repair, and support for packaging machines; train and monitor performance; * Plan and coordinate service logistics: scheduling, resources (tools and spare parts), routes, and travel optimization; * Ensure service quality: technical supervision, focus on solutions, and SLA compliance; * Act strategically: analyze maintenance reports and provide field insights to internal departments such as Engineering and After\-Sales; * Financial and contract management: service quotations, contract administration, and logistics cost control; * Customer relationship: continuous communication, progress reports, and a strong focus on customer satisfaction. **Requirements and qualifications** **Requirements and Qualifications:** ------------------------------- * Bachelor's degree in Mechanical, Mechatronics, Electrical, Electronics Engineering, or related fields; * Experience in technical support, maintenance, or field service within the industrial machinery sector; * Experience managing technical teams; * Technical knowledge in mechanics, hydraulics, and pneumatics; * Ability to read and interpret industrial electrical/electronic technical documentation; * Knowledge of PLCs (Programmable Logic Controllers) and automation systems; * ERP systems; * Advanced English proficiency. **Desirable qualifications:** ----------------- * Experience with packaging machinery or similar: maintenance, installation, or operation of equipment such as filling lines, packagers, labelers, etc.; * Intermediate Spanish proficiency. **Additional information** #### **Benefits:** * Medical insurance; * Dental insurance; * Meal allowance; * Transportation allowance or fuel assistance; * Wellhub (Gympass); * Life insurance. We invite you to become part of a dynamic and talented team where you can develop your skills and grow professionally. At our company, we value teamwork, innovation, and commitment to excellence. If you're seeking a stimulating work environment with continuous learning opportunities and challenging projects, join our team!