Senior IT Processes and Risks Analyst

Description

Job Summary: A professional to strengthen the IT Controls, Processes, and Risks area, acting consultatively in governance, continuous improvement, and operational excellence, ensuring compliance and efficiency. Key Highlights: 1. Contribute to IT governance and continuous improvement 2. Support IT risk and control management 3. Ensure compliance, security, and efficiency of IT processes Feel our energy! We are a team of 16,000 direct employees spread across 18 Brazilian states and the Federal District. Here, accents blend together; integration, collaboration, and safety are fundamental elements of our daily lives. We operate across the entire Brazilian electricity sector value chain: Generation, Transmission, Distribution, and Commercialization. Together, we are all Neoenergia! We aim to lead Brazil’s energy transition and become the top choice for Brazilians. And we will achieve this with people of all genders, races, ages, sexual orientations, and disabilities. We invest in diversity, innovation, and technology to deliver the best experience of connected energy solutions to each of our 16 million customers! Work Location: Campinas/SP Your energy will be vital to: Strengthening the IT Controls, Processes, and Risks area through consultative and collaborative support in organizing and executing departmental activities, focusing on governance, continuous improvement, and operational excellence. You will be responsible for supporting IT risk and control management, monitoring KPIs, supporting audits and certifications, and participating in change management initiatives, process reviews, and standardization efforts. Your role will be essential to ensure compliance, security, and efficiency of IT processes, promoting cross-departmental integration, risk mitigation, and strategic decision-making support for leadership. Responsibilities: * Ensure internal customer service and support through analysis of requests, incident resolution, and guidance, meeting SLAs and escalating to internal stakeholders, other departments, or partners/suppliers as needed; * Operate IT controls by performing tests, recording results, and handling exceptions; * Support departmental processes such as change management, process and quality management, forums, and audits; * Produce compliance reports, indicators/KPIs, and dashboards through descriptive analyses and recommendations for operational adjustments; * Lead access, control, and process review campaigns through operational planning, monitoring, and evidence documentation; * Participate in risk/access/audit projects through testing, user acceptance testing (UAT), change controls, and lessons learned documentation; * Uphold company values of Health, Safety, Sustainability, and Environment promoted via campaigns and policies, applying these principles across all actions, processes, and guidelines. To join our team, you must have: * Completed undergraduate degree in Administration, Engineering, IT Management or Governance, Computer Science, Systems, Economics, Accounting, Auditing, Compliance, or related fields; * Intermediate proficiency in Microsoft Office Suite (especially Excel and PowerPoint); * Prior experience in internal controls, risk management, auditing, or process management; * Availability to work in Campinas/SP. It will be a plus if you have: * Experience with SAP, Active Directory (AD), and other corporate systems, ITSM tools (ServiceNow, BMC, JIRA, etc.), and Identity Management (IDM); * Knowledge of best practices such as ITIL, COBIT, or PMBOK; * Experience with automation and dashboard tools (PowerApps, Power Automate, Power BI); * Experience in innovation, automation, or system integration projects; * English or Spanish language skills for communication with global teams. To keep your energy levels high, check out our benefits: * Health and Dental Plans covering you and your dependents. * Food Allowance to stock up on groceries or Meal Voucher to socialize with colleagues during lunch; * Profit and Results Sharing Program — the most anticipated moment of the year!; * Extended Maternity Leave for a more relaxed postpartum period; * Paternity Leave to stay close to your family during your baby’s first days; * Leave for same-sex couples, because here we recognize all types of families; * Hybrid Work Model for administrative staff; * Gympass for physical activity and renewed energy; * Language Program to help you improve in another language; * Private Pension Plan for a more peaceful future; * Life Insurance to support our employees at every stage. Want to learn more about Neoenergia? Follow us on social media! \#VemSerNeoenergia \#OrgulhodeSerNeoenergia Mobility Information Please note that any candidate who is not a citizen of the country where the position is located will be subject to fulfilling applicable immigration requirements to legally work and commence employment activities in that country. Posting Expiration Date: March\-28\-2026