**About Us** Agroadvance is the Agribusiness School that connects rural areas to cities, amplifying agribusiness results in Brazil and highlighting the culture and value of the sector. At Agroadvance, our goal is for agribusiness professionals and producers to achieve prosperity and prestige beyond what they imagined possible, becoming recognized as national heroes. WE shorten the distances of learning so people can GROW and BE PROUD of their journey in AGRO. **Position Purpose** Be the student's first point of contact with AgroAdvance, ensuring a fast, empathetic, and organized experience in all initial interactions. The Junior CS Analyst supports onboarding execution, answers questions, provides platform support, and handles routine communications, contributing to a smooth and positive journey from enrollment through course completion. **Main Responsibilities** * Provide **student support via WhatsApp, email, and platform**, resolving access, login, certificate, and general guidance inquiries. * Support the **onboarding process**, ensuring all students receive the manual, can access the platform, and understand how classes work. * Monitor and respond to questions in official **class groups**, ensuring quick and courteous communication. * Organize and keep updated the **FAQs, manuals, and tutorials** database together with the mid-level and content creation team. * Track the status of pending **documentation**, guiding students on deadlines and procedures. * Forward complex or advisory requests to the **Mid-Level CS Analyst**. * Assist in organizing the **class communication schedule**, ensuring alignment with class timelines and events. * Record all interactions and relevant information in the CRM/CSM platform (e.g., SenseData). * Collect recurring student feedback and highlight **areas for improvement** in the experience. * Support the creation of **monitoring reports** and simple service dashboards. **Hard Skills (what we're looking for)** * Completed or ongoing higher education in Administration, Communications, Marketing, Pedagogy, or related fields. * Previous experience in **customer service, educational support, or academic secretariats.** * Basic knowledge of **EAD teaching platforms** and **communication/CRM tools** (PipeDrive, SenseData — a plus). * Good organizational and information management skills. * Clear writing and professional communication on digital channels. **Soft Skills (who we want on board)** * Empathetic and welcoming communication, conveying confidence to students from the very first interaction. * Organization, attention to detail, and sense of responsibility in daily tasks. * Ability to handle simultaneous demands with focus on quality and deadlines. * Collaborative spirit and willingness to continuously learn. * Proactivity and curiosity to understand the business and grow into more strategic CS roles. **Success Indicators** * Average response time (SLA) and first-contact resolution rate. * CSAT (customer satisfaction with service). * Reduction in rework and documentation backlogs. * Accuracy and completeness of information in the CRM. * Proper alignment and execution of class communications. **Employment Model:** * PJ (individual contractor); * Hybrid; * Holidays, 13th invoice, study grant, fixed salary. Here at **Agroadvance**, the **Agribusiness School**, we connect the countryside to the city, enhancing agribusiness outcomes and valuing the culture and impact of this essential sector. ? If you want to be part of Agroadvance's expansion and directly contribute to strengthening relationships with our customers and partners, join us as our next **Customer Service Assistant**!