Help Desk Assistant

Description

Job Summary: Customer service via phone, WhatsApp, and Skype, performing remote access and resolving internal issues, as well as managing tickets and dispatching technicians. Key Highlights: 1. Customer service and support 2. Technology issue resolution 3. Ticket management and technical dispatch Be.Talent, in partnership with a Technology, Software, and Printers company located in Campinas/SP, is hiring: Help Desk Assistant Requirements: Currently enrolled in a Technical Course in Information Technology or related fields. Proficiency in Microsoft Office Suite. Driver's license category B is a plus. Responsibilities: Customer service via phone, WhatsApp, and Skype; remote access for printing outsourcing clients; identification and resolution of clients' internal issues; requesting and sorting spare parts and materials for external technicians; monitoring open tickets from client companies and their closure; dispatching external technicians to resolve client issues. Benefits: Transportation voucher (VT), meal/food allowance (VR/VA), Gympass, and Medical & Dental Plans. Working Hours: 8:00 AM to 6:00 PM, with a 1-hour and 12-minute break, Monday through Friday. Employment Type: Direct hire (CLT) Salary: R$1.381,18 - R$2.200,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Food allowance * Meal allowance * Transportation allowance Selection Question(s): * Do you hold a driver's license category B? * Are you currently enrolled in Information Technology, Systems Analysis and Development, or related fields? Education: * Currently pursuing or having interrupted undergraduate studies (Preferred) Work Location: On-site