Description: Apply quickly via email: Requirements and qualifications: * Minimum 1 year of experience in customer service in call centers or support. * Clear written and verbal communication in Portuguese, with good verbal diction. * Organizational skills and ability to manage multiple tasks simultaneously. * Basic MS Office tools and ticketing systems. * Availability for a 40-hour weekly work schedule. Desirable: * Knowledge of CRM systems (Salesforce, Zendesk, etc.) * Experience with customer service metrics (CSAT, NPS) * Familiarity with internal logistics or sales processes. * Ability to learn quickly and adapt to new technologies. * Proactive attitude and results-oriented focus. Responsibilities and duties: * Respond to customer requests within 24 hours. * Maintain satisfaction indices above 90%. * Identify process improvements and propose actions. * Generate weekly reports on customer service metrics. * Contribute to a 15% reduction in rework. Benefits: Allowance of R$ 43.70 Work schedule: Monday to Friday, from 8:20 AM to 6:00 PM Knowledge: Education: Bachelor’s degree – Administration, Commerce, Communication – field not specified Technical skills: B2B, CRM, Microsoft Office suite, Customer relationship management Behavioral skills: Autonomy, Problem-solving ability, Communication, Clear and efficient communication, Courtesy, Empathy, Public speaking, Proactivity, Relationship building, Resilience 2512150202201691587