FCamara is seeking a professional to work as a Level 2 Support Analyst (Field Services) for an operation with a major company in the Environmental Services sector. **Responsibilities and Duties** 1\. On-Site Technical Support: . Install, configure, and maintain IT equipment—including computers, printers, servers, and networks—at users’ locations. . Diagnose and resolve hardware, software, network, and operating system technical issues directly on-site. . Perform preventive and corrective maintenance on IT equipment to ensure optimal functionality. 2\. Incident and Problem Management: . Respond to technical issue-related service requests and tickets, identifying and resolving failures in systems or devices. . Escalate more complex issues to higher-level support teams (e.g., Service Desk or IT specialists), when required. . Monitor ticket status and ensure resolution within the shortest possible timeframe, aligned with priorities and SLAs. 3\. Network and Infrastructure Configuration: . Install and configure computer networks, including cabling, network ports, routers, and switches. . Verify and maintain local network infrastructure (LAN), ensuring devices remain connected and fully operational. 4\. User Training and Support: . Provide on-site user support for equipment and software usage. . Guide and train users on procedures and best practices to optimize tool and system utilization. 5\. Documentation and Reporting: . Document performed activities, recording problem resolutions, configurations applied, and maintenance executed. . Update the knowledge base with information about recurring solutions and newly identified technical issues. . Generate incident and equipment maintenance reports for analysis and continuous improvement. 6\. Inventory and Equipment Management: . Manage IT equipment inventory (e.g., PCs, printers, cables, accessories), ensuring inventory records remain up-to-date and necessary materials are available for support delivery. . Coordinate equipment movement between units or departments, as needed. 7\. Security and Compliance: . Ensure all devices comply with company-defined security standards (antivirus, encryption, strong passwords, etc.). . Follow security procedures during equipment installation and maintenance to prevent data or infrastructure damage. 8\. Project and Implementation Support: . Participate in projects involving new system or equipment rollouts, performing on-site planning and installation execution. . Assist with data migration or system upgrades, as requested. 9\. Critical (Emergency) Issue Response: . Respond to emergency situations—such as critical system failures or service outages—to minimize impact on users and business processes. 10\. Customer Relationship Maintenance: . Deliver courteous and professional service, ensuring customer or end-user satisfaction during on-site visits. . Establish effective communication with stakeholders, keeping users informed about progress in resolving their issues. **Requirements and Qualifications** 1\. Academic Background: Completed high school, with technical courses in Information Technology, Computer Networks, Electronics, or related fields. Bachelor’s degree in Information Technology, Networks, or related disciplines (desirable, not mandatory). 2\. Professional Experience: Prior experience in field technical support or similar roles involving IT equipment maintenance and user support. Knowledge of hardware and computer network installation and configuration. 3\. Technical Certifications: ITIL Foundation certification or a Technical Networking course (desirable). Vendor-specific certifications (e.g., Microsoft, Cisco) are a plus. 4\. Technical Competencies: Knowledge of hardware (computers, printers, routers, etc.) and operating systems (Windows, Linux, macOS). Experience configuring networks and troubleshooting connectivity issues (cabling, switches, routers). Basic knowledge of IT security (antivirus, encryption, firewalls). 5\. Interpersonal Skills: Strong communication skills for interacting with users and customers. Customer orientation and ability to clearly explain technical solutions. Ability to work independently and manage time efficiently. 6\. Personal Attributes: Proactive problem-solving approach. Organized and detail-oriented. Willingness to travel and flexibility regarding working hours. **Here, we are \#OrangeBlood!** We have been in the market for 17 years, partnering closely with our clients to deliver transformative experiences. We are a global technology and innovation ecosystem; beyond Brazil, we operate across Europe and the UK, with offices in Portugal, London, Dubai, and the Netherlands. **F for Formation: We believe in practicing a culture of knowledge sharing, community awareness, and that knowledge** **holds the power to transform!** We run initiatives and social actions promoting development—including the tech community Orange Juice, the Formation Program, our leadership academy, and multiple partnerships with NGOs and Edtechs. **At FCamara, everyone is welcome. For us, Diversity, Respect, and Ethics are non-negotiable—and part of our DNA.** **So, are you ready to join an outstanding team and become the protagonist of your own story?**