TECHNICAL SUPPORT ANALYST (Vena App)

Description

Job Summary: Professional to provide operational technical support to FOPAG system users, assist with HR routines, and identify and guide solutions for labor calculation-related questions. Key Highlights: 1. Operational technical support to FOPAG system users. 2. Assistance with HR routines and processes, as well as labor calculations. 3. Recording of support interactions and follow-up on requests until resolution. The company is seeking a Technical Support Analyst in Sumaré. **Responsibilities:** Provide operational technical support to FOPAG system users. Assist customers in executing HR routines and processes within the system. Identify, analyze, and guide solutions for payroll, vacation, termination, and labor charge calculation inquiries. Provide customer support via phone, e\-mail, and WhatsApp, ensuring clarity in instructions and high-quality service. Record support interactions and follow up on requests until resolution. Support customers in correctly using system features. Previous experience as a Technical Support Specialist, Technical Support Technician, Help Desk Analyst, or Support Consultant may indicate alignment with some activities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Voucher * Transportation Voucher * Dental Insurance * Health Insurance * Gympass **Additional Information:** * Employment Type: Hybrid \- Hybrid work modality. * Candidates from Nova Odessa, Hortolândia, Americana, or Monte Mor are also eligible for this position. * Duration: Full-time * Working Hours: Monday to Friday.