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Job Summary: Professional responsible for monitoring and handling discrepancies, analyzing returns, interacting with multiple departments, and supporting supervision. Key Highlights: 1. Monitoring and handling of discrepancy tickets 2. Analysis, control, and improvement of return processes 3. Interaction with various departments to resolve issues Since 1966, Nortel has been making history in the MRO (Maintenance, Repair, and Operations) sector and is a national reference in the commercialization of electrical materials and PPEs, consistently delivering timely and efficient solutions to companies of all sizes and market segments. Join the largest MRO supplies distributor in Brazil. Nortel operates branches across the entire national territory and differentiates itself from other companies in the industry through its unique purpose: simplifying the lives of its customers. We believe that a company’s success stems from highly qualified and engaged individuals committed to their personal and professional development, aligned with a greater purpose. Internal Recruitment Requirements: To apply, the employee must not have received any warning in the last 6 months, suspension in the past year, or unjustified absences or unexcused leaves. They must also have at least 6 months of experience in their current position, hold a lower-level position, and earn a salary equal to or lower than the posted role. Align your participation in the selection process with your supervisor in advance and follow the step-by-step instructions to apply. Working Hours: Monday to Friday, from 8:00 AM to 5:48 PM Responsibilities: • Monitor discrepancy tickets (from Suppliers, Carriers, and Customers), route them to the appropriate team for resolution, and track each ticket until closure. • Analyze, control returns and shipments of goods, and propose improvements to the return process. * Interact with sales representatives, transportation, purchasing, sales support, and operational logistics to identify alternative solutions. * Monitor the scrap material process and all stages of materials during shipment. * Negotiate scrap values. * Handle return/defect/substitution processes with suppliers and technical support. * Enter data for issuing invoices (shipments, sales, returns, damage, loss). * Access the system and verify data against respective purchase orders, checking values, quantities, and taxes. * Organize invoice reports, recording data related to document identification, supplier, quantities, values, and taxes posted for control and subsequent payment. * Analyze divergent invoices and coordinate resolutions with the tax or logistics department. * Handle GLPI tickets related to operational issues. * Support supervision in strategic decision-making based on analysis and data. * Mediate discrepancies among purchase orders, invoices, and physical quantities with relevant departments, and reconcile invoices versus purchase orders. * Follow up with responsible departments on pending invoice entries into the system and monitor blind reconciliation processes to ensure effective invoice registration in the system. Requirements: * Currently pursuing or holding a Bachelor’s degree. * Experience in administrative routines. * Intermediate proficiency in Microsoft Office, especially Excel. Benefits: Medical Assistance, Dental Assistance, On-site Meal, Food Allowance, Transportation Allowance, Life Insurance, Gympass, Profit Sharing (PLR); Optum Support Program: In partnership with iFood, offering psychological and social counseling—free of charge for employees and extended to family members—accessible via phone contact. Nortel is an equal-opportunity employer and invites women, visible minorities, and persons with disabilities to apply. We believe diversity drives our results and fosters an innovative, collaborative, and career-enhancing work environment. All qualified candidates will be considered for employment opportunities based solely on merit, without discrimination due to race, color, religion, sexual orientation, gender identity, national origin, or disability. **All our job openings are affirmative for persons with disabilities, and your application is especially welcome.**
