Job Summary: Provide technical and empathetic service to customers and insurance companies in claim cases, ensuring clear guidance and customer delight. Key Highlights: 1. Technical and empathetic customer service in claim cases 2. Focus on excellence in customer service and customer experience 3. Technical development and integration into ZAG Seguros’ corporate culture **Job Mission:** Provide technical and empathetic service to customers and insurance companies in claim cases, ensuring clarity in guidance, accurate recording of incidents, and customer delight from the first contact. **REQUIREMENTS:** * **Education:** Completed high school * **Prior Experience:** Experience in customer service or insurance-related routines (policy issuance, policy administration, or claims handling) is preferred **Responsibilities** **Main Responsibilities:** * Assist customers and insurance companies with inquiries regarding claims. * Provide basic information about coverage and policy clauses. * Open and monitor 24-hour assistance services upon customer request. * Record and monitor simple claims according to rules agreed upon with insurance companies. * Organize documents, monitor deadlines, and update the Quiver system with relevant activities. * Refer more complex cases or those requiring technical follow-up to higher-level staff. * Contribute to excellence in customer service and customer experience. * **Perform other duties compatible with this position that support the brokerage’s mission.** * **Participate in training sessions and internal meetings aimed at technical development and integration into ZAG Seguros’ corporate culture.** **Desired Knowledge:** **Specific:** * Planning and organization; * Proactivity; * Clear and empathetic communication; * Responsibility; * Interpersonal skills; * Results orientation; * Focus on customer experience. **Technical:** * Basic knowledge of insurance and claims (Auto and/or Residential); * Familiarity with internal systems (Quiver); * Basic Microsoft Office suite.