ADMINISTRATIVE ASSISTANT (MARKETING)

Description

Job Summary: Tauste is seeking a proactive and organized professional to handle multichannel customer service, problem resolution, and data analysis in an environment of continuous learning and direct customer interaction. Key Highlights: 1. Environment with diverse activities and continuous learning 2. Direct customer interaction 3. Career growth opportunities Our team at **Tauste** makes all the DIFFERENCE! If you enjoy working in a dynamic environment offering diverse tasks and continuous learning through goal measurement and direct customer interaction—and possess organizational, planning, resilience, and proactive skills—join us \#MakingADifference. **Responsibilities and Duties** * Multichannel customer service (phone, WhatsApp, e\-mail, social media, chatbot) * Answering questions and resolving issues * Analyzing information and data: identifying, based on customer interactions, potential process flaws impacting customer experience * Reviewing new customer registrations and conducting credit analysis * Daily communication with store operational departments **Requirements and Qualifications** * Reside in Sorocaba\-SP * Availability for afternoon/evening shifts and weekends/holidays * Preferably pursuing a bachelor’s degree (administrative-related fields) * Basic knowledge of administrative routines * Strong communication skills (verbal and written) * Proactivity * Good teamwork abilities **Additional Information** **BENEFITS** * Transportation allowance * Meal voucher * Food allowance * PPR (Profit Sharing Program) * Health insurance * Dental insurance * Education assistance * Pharmacy network benefits * Discounts at partner companies Tauste’s name honors the founders’ grandparents, Spanish immigrants from the town of Tauste, who arrived in Brazil in the early twentieth century. The company has over **30 years of tradition**, beginning operations in 1991 in the interior of São Paulo. Today, we have more than **6,000 employees**, and are expanding toward our **twelfth store**. Our mission is to provide customers with a unique shopping experience—characterized by quality, variety, and competitive pricing. To achieve this, we offer a wide range of services and rely on a highly skilled, customer-focused team. We believe the company’s success is directly tied to the well-being and development of our employees. Therefore, beyond traditional benefits, we provide professional development opportunities—including *training programs*, *financial support for undergraduate and technical courses*, and *career advancement opportunities*. **We live Tauste’s culture intensely every day**, guiding our decisions and actions by values such as **hard work, honesty, transparency, humility, commitment, and professionalism**!! We value a *healthy and collaborative workplace*, essential to business success and the satisfaction of everyone involved in this journey. If you are committed, proactive, and seeking professional growth, **Tauste is the right place for you**!