CCTV OPERATOR

Description

Job Summary: Responsible for monitoring, supervision, and operation of electronic security systems, including CCTV and alarms. Key Highlights: 1. Operation and monitoring of electronic security and CCTV systems 2. Supporting the security team in identifying suspicious situations 3. Direct communication with security personnel and updating incidents * **JOB MISSION** Responsible for monitoring, supervision, and operation of electronic security systems at the Operations Center. **Education** ------------ COMPLETED HIGH SCHOOL**PRIMARY RESPONSIBILITIES \- What and How?** -------------------------------------------------- Update incidents, pending items, and new information with the previous shift's CCTV operator; Guide customers via intercom—upon request—regarding resolution of issues arising during entry or exit from the parking area; Manage key control; Screen service authorization requests; Review and sign all authorizations originating from other departments, retrieving letters for services already completed or with expired dates, reporting such cases to the immediate supervisor for follow-up actions, and transcribing service execution details onto individual store cards; Initiate surveillance procedures across the full coverage area of the CCTV system; Report shift incidents to the Supervisor so they may be included in the daily incident report; Maintain direct communication with in-house and outsourced security personnel regarding incident tracking or suspicious situations detected; Support the security team in monitoring and identifying suspicious elements or situations; Support store and facility opening/closing activities, identifying potential suspicious situations; Monitor contracted personnel, verifying area coverage; Inform Supervisors and record in the incident logbook equipment malfunctions within the security system—e.g., offline or defective cameras, non-functional alarms, etc.; Verify recording, playback, and operational status of all equipment comprising the CCTV system; Perform checklists covering camera positioning, panic alarm control center functionality, and intrusion detection system verification; Monitor elevator system operations via the control system—activating/deactivating/blocking floors as needed—and activating/deactivating escalators; Monitor the facility’s panic alarm system, including those installed in stores; Perform daily CCTV monitoring operations across the entire facility; Complete the incident logbook and ensure the daily report accurately reflects all activities performed; Modulate and transmit messages on Security, Maintenance, Cleaning, and Parking frequencies; Accompany floor staff in verifying access doors to the facility during non-operational hours and relay findings to the shift Supervisor; Assume responsibility for operating the parking control panel and verify malfunctions in automatic entry/exit gates; Request authorization from the shift Supervisor before releasing team members not requiring handover; Receive authorization requests from floor posts (e.g., door opening authorization, restroom access authorization); Operate automatic gates for access-controlled areas and parking upon request from floor posts. **OBSERVATIONS** --------------- Security guard training course required Work Location: Iguatemi Esplanada / Sorocaba Professora Izoraida Marques Peres, 401 \- Parque Campolim \- Sorocaba/SP