Technical Support Assistant

Description

Job Summary: Technical support professional providing user support, resolving hardware, software, and network issues, and documenting activities. Key Highlights: 1. Initial point of contact for technical support 2. Diagnosis and resolution of failures in equipment and software 3. Assistance in monitoring and maintenance of the local network **User Support (Help Desk):** Serve as the initial point of contact for technical support requests. Log, prioritize, and resolve tickets related to hardware, software, network, and system access. **Problem Resolution:** Diagnose and resolve failures in equipment and software. Perform preventive maintenance to avoid future issues. **Network Management:** Assist in monitoring and maintaining the local area network (LAN), identifying and resolving connectivity issues. **Documentation and Reporting:** Maintain detailed records of support activities, equipment inventory, and problem-resolution procedures. **Training:** Provide basic support and training to users on the use of new software or equipment. **Minimum Education Requirement:** Technical Course