Description
Job Summary:
Technical and operational IT support, including incident handling, infrastructure maintenance, and support for solutions and projects.
Key Highlights:
1. Level 1 and Level 2 technical support, with a focus on troubleshooting
2. IT infrastructure management and network monitoring
3. Support in testing and execution of technology projects
Operational Support:
* Provide Level 1 and Level 2 technical support
* Receive, register, and prioritize IT incidents via ticketing system
* Perform hardware, connectivity, and network troubleshooting
* Configure equipment and workstations
* Manage user access, permissions, and accounts
* Guide users on hardware, connectivity, and basic IT tools
* Track incidents to resolution, ensuring timely response to requesters within SLA
Infrastructure:
* Assist in managing and updating the IT asset inventory
* Support network maintenance and monitoring (NOC)
* Perform periodic data backups and security routines
* Execute preventive and corrective equipment maintenance
* Support network management in partnership with Oblisec
* Monitor the operation of basic systems and networks, escalating anomalies
Solutions and Projects Support:
* Test infrastructure-related solutions developed by the team
* Perform operational tasks in infrastructure technology projects
* Update documentation, knowledge bases, and incident records
Work Location: On-site
Compensation: R$3\.000,00 \- R$3\.500,00 per month
Work Location: On-site